Shipping Destinations

• We only ship to addresses within the United States, including all 50 states, Puerto Rico, and US territories.
• International shipping is not currently available. Orders with non-US shipping addresses will be canceled and payment will not be processed.

Shipping Methods

• All orders are shipped via the United States Postal Service (USPS) to ensure reliable and cost-effective delivery.
• We offer standard shipping options, including USPS First-Class Mail for lightweight packages and USPS Priority Mail for larger orders for faster delivery.
• At checkout, you will see the available shipping options based on your order weight and destination.

Order Processing and Delivery Times

• Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding US holidays.
• Delivery Time:
  USPS First-Class Mail: 3-5 business days.
  USPS Priority Mail: 1-3 business days.
• Total estimated time from order placement to delivery: 4-8 business days, depending on your location and chosen shipping method. Please note that delays may occur due to high order volume, weather, or carrier issues – thank you for your patience.
• Our warehouse is located in California, so delivery times may vary by region (e.g., faster delivery to addresses on the US West Coast).

Shipping Costs

• Shipping costs will be calculated at checkout based on package weight, dimensions, and destination.
• Standard shipping rates start at $5.99 for First-Class Mail and $8.99 for Priority Mail.
• Free shipping is available for orders over $200 (US addresses only).
• All fees are in US dollars and include basic packaging and handling fees.

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a USPS tracking number.
• You can track your package directly on the USPS website (usps.com) or via the link in the email.
• If you do not receive tracking information within 3 business days, please contact us at Info@pepport.com.

Refunds, Returns, and Cancellations

• No Refunds or Returns: Due to the nature of our products (nootropics and peptides), we do not offer refunds, returns, or exchanges. All sales are final.
• Order Cancellation: You may request to cancel your order by contacting us via email immediately before your order is shipped. Orders cannot be canceled once they have been shipped.
• Damaged or Lost Packages: In the rare event that your package is damaged or lost, please contact us within 7 days of the expected delivery date with photos and details. We may, at our discretion and after investigation with USPS, provide a replacement.
• Incorrect Address: Please ensure that the shipping address you provide at checkout is accurate. We are not responsible for packages that fail to be delivered due to an incorrect address provided by the customer.

Important Notes

• We comply with all US regulations regarding the shipment of dietary supplements. Products are shipped in discreet packaging to protect your privacy.
• There are no customs duties or import taxes for domestic US shipping.
• For any shipping-related questions, please contact our support team.